At watershedbrand.com we aim to offer a reliable delivery from dispatch. Goods are sent via Royal Mail. On occasions items may become lost in the post. Due to a policy enforced by our couriers we must wait 14 working days before we can issue another item or offer a refund. Under no circumstances will we resend goods until this time period elapses. As parcels are sent with 3rd party couriers, we cannot specify a time of delivery nor can you request any special instructions. If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you
watershedbrand.com cannot be accountable for any delays incurred whilst in transit with our couriers. Any orders placed over the weekend or on a bank holiday will not be dispatched until the next working day. All deliveries are given the utmost importance and we will aim to deliver you products on time. We cannot take responsibility for any lost or stolen parcels. Please contact us as soon as you can with any problems. Items can be returned in-line with our current returns policy; there will be a returns note in you parcel.
During busy periods there maybe a delay on deliveries, these would include, Black Friday, Christmas and the back to School periods.
We are unable to cancel orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'. You are able to return an item within 28 days for a full refund (excluding postage charges)
We offer a no quibble returns policy, if you send your item(s) back within 28 days we will refund you the ammount you paid *(excluding any postage paid). or an exchange, which ever you prefer, no questions asked. We will pay postage on returned faulty items. If your garment develops a fault within 3 months we will exchange or refund the item and postage *(please provide a copy of you postage receipt) The fault must be a manufacturing fault as we cannot cover accidental damage. We are sure because you will look after you watershed product, that accidents are not going to happen!
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